Improving client and customer experiences with credit control software
Effective credit control software can have a significant impact, not only on your staff, your processes and your finances - all leading to business growth and development - but also your customers’ overall experiences. Here, we explore how to improve client and customer experiences with credit control software such as CreditForce.
How to improve client and customer experiences with credit control software
Automating email communications: automating email communications between your staff and clients streamlines your team’s workload, allowing individuals additional time to dedicate to higher value tasks, whilst guaranteeing regular communication and therefore cultivating positive relationships with your clients.
Monthly statements: when conducting business with a client on an ongoing basis, the receiving a of a monthly statement will provide a helpful reminder of what is owed at any given point. Relying on invoices alone can work, if there is one invoice a month that is paid before the next one is issued. If, however, there are multiple outstanding invoices, the receiving of a statement could just be just the prompt they need, for the payment you are looking for.
Responding to queries, challenges or complaints in a timely manner: by automating and streamlining arbitrary tasks and activities required of your team, therefore freeing up their time, this enables your team to respond to client queries, challenges or complaints in a timely manner; resolving issues quickly and efficiently and building trust & rapport between your staff and clients.
Improving reputation and client confidence: all of the above, bolstered by increased team productivity and reduced DSO can lead to increased & improved business’ reputation, increased client recommendations and increased client confidence - a confident client = a happy client.
In short, credit control software not only leads to a wealth of benefits for your team, your business, and your brand but also your customers, whether directly or indirectly.
To find out more about CreditForce please click here or request a demo.
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