49 Avocet Way Finberry, Ashford, Kent, TN25 7FR, UK

+44 1634 812 300

©2020 by Innovation Software Limited.

HELP CENTER

HOW CAN I REQUEST A DEMO?

Select the Request a Demo button at the top right of each page. Or contact us on +44 1634 812 300. If you would like to receive indicative pricing click here to complete our online quote form and one of our friendly team will call you right back.

HOW DO YOU HANDLE SUPPORT?

We have invested in an excellent team of in-house Support Analysts who know you by name and are trained to deal with your request quickly and efficiently. We use a platform called Freshdesk to log and monitor the progress of support items. We also hold regular User Group Meetings and provide an online User platform to house our CreditForce users’ community.

IS YOUR SOLUTION AVAILABLE ON-CLOUD OR ON-PREMISES?

Both!

Whatever your preference we can accommodate either in-cloud or an on-premises hosting. We can be available for deployment via Microsoft Azure or Amazon's platform too. It's entirely up to you.

DO YOU OFFER CUSTOMISATIONS?

The out of the box solution is feature rich and highly functional, designed to cover all your credit management needs. Having said that the system is flexible and we do offer customisations when required particularly with our dashboard and report writing services.

DO YOU OFFER DATA MIGRATION SERVICES

Yes we do, we can help with data purification and migration, using GLUEON our universal common data warehouse model.

IS TRAINING
INCLUDED?

For each implementation we provide on-site user training. We also train your system administration team. Our training is thorough and we compliment it with the provision of comprehensive user manuals. Users have access to Freshdesk to access supplementary manuals and FAQs. Additional refresher training can be purchased ad-hoc or incorporated into your support package.

DO YOU HOST USER
GROUP MEETINGS?

Yes we do. We host at least one regional user group meeting annually. We also have an online user's forum via Freshdesk where users can interact with each other and access documentation, manuals, supplementary manuals and much, much more.

HOW CAN I BE A PART OF YOUR TEAM?

Looking for a dynamic career in Fin Tech? We're always on the look out for inspiring Innovators to join our growing team of Product Developers, Business Analysts, and Marketeers. If you have a thirst for solving puzzles, an eye for detail or would like to help tell our story then we want to hear from you. Send your CV to caroline.lyons@innovationsoftware.uk.com 

HOW DO I FIND OUT ABOUT PARTNERSHIP OPPORTUNITIES?

Over the past 20 years, Innovation Software has forged strategic partnerships with industry leading technology providers to broaden the capabilities of our platform and to better serve our client’s needs. If you have a product that could enhance our offering then we want to hear from you. Send an introduction email to caroline.lyons@innovationsoftware.uk.com