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  • Writer's pictureCaroline Lyons

Harnessing AI to Empower your Collections Team

Updated: Feb 15, 2023

  • Intelligent Algorithms to Prioritise Task Lists

  • Email Tracker for Intelligent Email Analysis,

  • Management & Workflow Intelligent Cash Flow Forecasting

  • Automated Cash to Invoice Matching & Application

  • Comprehensive CRM to help Build & Manage Financial Relationships

  • Comprehensive Document Management System

  • "Chasing" via Email, Voicemail, WhatsApp & Text

Man and robot touching fingers like Michelangelo's Creation of Adam

AI is amongst us but it doesn’t have to be scary. In fact, when harnessed correctly, we can view AI as more of a partner than a threat – like the way in which we have utilised it in CreditForce. CreditForce is a fully automated collections management system, proven time and time again to reduce DSO and ensure invoices get paid quicker. The latest version, V6 is revolutionising collector productivity with its extensive range of intelligent and RTA (Repetitive Task Automation) tools. Features include intelligent algorithms which prioritise user task lists so that collectors can focus on chasing invoices that optimise collections. We analyse payment patterns, bill values and can incorporate your own custom rules to increase productivity, reduce: DSO, risk, your order-to-cash cycle time, and improve the strength of your balance sheet. One of the most recent features, saving our clients an average of 35 minutes per collector per day, is Email Tracker. It’s clever. It stores and saves a copy of each email sent, together with every reply, fully indexed and contextualise in relation to the underlying financial data to which related, as well as, where required, creating a task from email replies. Gone are the days when users wasted time jumping from CreditForce to their email inbox (CreditForce supports Outlook, Gmail, and IBM Notes) to monitor replies, we’ve designed the system to enable users to “live within” CreditForce, by doing this for them. With the idea of “living within the system” in mind, CreditForce includes an extensive CRM for users to manage financial relationships as well as a Document and File Management System (DMS) to manage documents and files without having to jump from program to program. The DMS features pre-defined templates with your company's brand assets. Everything has been thought of to make your collectors lives easier and their days more productive. Have a CRM and DMS already? No problem. GLƱEON, CreditForce’s intelligent database, will map to it, sharing your information assets and data, fully focused on what the collections team need, and for them to share with the wider business. While on the subject of automation, dialling clients takes time and saps concentration. So we do this for you as well, with CreditForce CTI (Computer Telephony Integration) and VOIP (Voice Over Internet Protocol) integration. Collectors’ call lists are dialled automatically, and inbound calls identified, and routed to the correct collector, who also does not have to search for the caller’s account; it’s popped to screen automatically. Result? Yet more time saving. And because we love automation, CreditForce-Allocate enables yet another area of financial administration effort to be reduced – dramatically. Gone are the days when you need to pore over lists of payments from your customers and apply these to their open A/R transactions. Up to 95% of your transactions have this process work is automated using intelligent algorithms to do this for you. Intelligent invoice dispute and query management starts with automated routing to the most appropriate resolution team members, and with the correct level of oversight. This is complemented with comprehensive analysis and calculation of the average, and dispersion about the mean, resolution days, as well as the probability of disputes occurring. The likely impact is fed into CreditForce’s Intelligent cashflow forecasts.   The cashflow forecasts are available for different time buckets, visually on dashboards, and with instant drill-down from accounting period level to daily. You can visualise, as well as see the detail on, the impact of:-

  • Payment promises

  • Payments by instalment

  • Payment method

  • Invoice queries and disputes

  • Payment terms

  • Risk rating

  • Customer group

  • Product / service group

  • Currency

  • Geographical analysis (region, country, ZIP / post code, sales territory etc.)

The slicing and dicing list is endless. “What if?” sensitivity analysis tools are provided, but also “mean” and “probability” distribution to enable this to be much more scientific. Lastly, but certainly not least, our intelligent collections chaser notifications can be sent out automatically, via email, voicemail, WhatsApp and text messages, as well as paper mail if necessary. Responses and payment patterns are captured and analysed, so that CreditForce can automatically chase late-paying clients, using the most effective method to which they respond, and best benefits your cashflow. We’re harnessing AI to empower your collectors with the tools they need to boost collections and ensure invoices get paid quicker. Depending upon the industry sector, CreditForce typically enables between 10 and up to as much as 40 days of receivables to be released from lock-up. For businesses with a turnover of £100m that’s a bank balance boost of between £2.7 and up to £10.8 million. Think what that money could be invested in! Not to mention the cost of servicing that debt and the hours of time that could be saved each week. The longer receivables are outstanding, the longer the collector and management review time that needs to be invested in their collection. So, you see, when AI is viewed as a partner as opposed to a threat; great things can happen. For a collections system you can rely on to improve the health of your cashflow choose CreditForce V6. Get in touch today to arrange a demonstration.

Call 01634 812 300 or email

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